Privacy Policy

Last Updated: June 24, 2025

Welcome to Lushspaces — your trusted destination for stylish and functional furniture in the UAE and beyond. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website lushspaces.ae, shop our products, or communicate with our team.

1. Information We Collect

We may collect the following types of personal information when you browse or interact with our site:

When you interact with Lushspaces through our website lushspaces.ae, we may collect various types of personal information either directly from you, automatically through your use of the website, or from third-party services. The data we collect may include the following categories:

Identifiers

We may collect personal identifiers such as:

• Your full name
• Email address
• Phone number
• Billing and shipping addresses
• IP address
• Account username and password (encrypted)
• Unique device identifiers

This information is primarily collected when you create an account, place an order, or submit a contact form.

Commercial Information

This includes:

• Your purchase history, including product details, pricing, and quantities
• Items added to your cart or wishlist
• Billing information (note: we do not store full credit card numbers — payments are processed through secure, PCI-DSS compliant gateways)
• Return or refund activity

This information helps us manage transactions, customer service, and promotional analytics.

Internet or Other Network Activity

We automatically collect technical data about your device and how you interact with our website, including:

• Device type, operating system, and browser type
• Referring website or search engine
• Pages viewed, time spent on pages, and navigation patterns
• Log-in timestamps and account access logs
• Errors or crash reports (for debugging purposes)

This data is collected via server logs and third-party analytics tools (e.g., Google Analytics).

Communication Data

When you communicate with us via our website contact form, email, phone, or social media, we may collect:

• The content of your inquiry or request
• Your contact details
• Any attachments or media you send
• Metadata (such as date and time of communication)

We use this information to provide support, respond to inquiries, and improve service quality.

Cookies and Tracking Technologies

We use cookies, beacons, pixels, and similar tracking technologies to:

• Recognize repeat visitors and log user sessions
• Remember preferences (e.g., language or currency settings)
• Personalize your shopping experience
• Collect analytics data (e.g., user behavior, conversion tracking)
• Serve targeted ads via retargeting platforms (only where consent is provided)

You can manage your cookie preferences through your browser settings or by using cookie management tools available on our website.

2. How We Use Your Information

Your information is used to:

• Process and fulfill your orders securely
• Provide customer support and respond to inquiries
• Improve user experience and personalize content
• Send updates on new arrivals, promotions, and services (only if you’ve opted in)
• Analyze website performance and optimize product offerings

We do not sell your personal information to third parties. Data is shared only with trusted service providers such as payment processors, delivery partners, and customer support tools.

3. Products You May Browse

We track user interactions to improve product visibility and customer experience. You may have visited the following popular products:

• 2 Seater Sofa Cum Bed
• 3.3 Meter TV Unit with Wall Panel and Light
• 3 Section Sofa for Modern Living Rooms
• Bubble Sofa
• Black Modular Cloud Bed
• Deep Sleep Sofa Cum Bed with Storage
• L-Shape Sofa 240 x 150

Your browsing history may be used to display personalized product recommendations and offers.

4. Data Retention

We retain your information only for as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal obligations
• Resolve disputes or enforce our agreements

Account-related data will be retained while your account is active. Order data will be retained to comply with tax and business regulations.

5. Your Privacy Rights

At Lushspaces, we are committed to protecting your personal data and honoring your privacy rights under applicable laws. Depending on your location — including the United Arab Emirates or U.S. states such as California, Virginia, Colorado, Connecticut, Utah, Texas, and others — you may be entitled to exercise a range of privacy rights related to your personal information.

These rights may include, but are not limited to, the following:

Right to Access

You have the right to request access to the personal data we hold about you, including details of:

• What categories of data we collect
• The purposes of collection and processing
• The third parties with whom we share your data
• The specific pieces of personal data we store about you

Right to Correct (Rectification)

You can request that we correct or update any inaccurate or incomplete personal information in your account or customer profile.

Right to Delete (Erasure)

You may request that we delete your personal data, subject to certain limitations such as:

• Legal obligations (e.g., tax, fraud prevention, warranty claims)
• Ongoing contractual or transactional requirements

If deletion is not possible, we will inform you of the reasons.

Right to Object or Restrict Processing

Depending on your jurisdiction, you have the right to:

• Object to the use of your personal data for direct marketing
• Limit the way your personal data is processed, especially in the case of profiling, automated decision-making, or behavioral advertising

Right to Withdraw Consent

Where our data processing relies on your consent (e.g., email marketing or cookies), you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to the withdrawal.

Right to Data Portability

You can request to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and, where technically feasible, to have that data transferred to another service provider of your choice.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we won’t:

• Deny you goods or services
• Charge different prices or rates
• Provide you with a different level or quality of service

State-Specific Rights (U.S. Residents)

Residents of certain U.S. states have additional rights, including:

• Right to know what personal data is sold/shared and to whom (California, Maryland, Delaware)
• Right to opt out of profiling (Virginia, Minnesota, Colorado)
• Right to limit the use of sensitive data (California, Florida)
• Right to designate an authorized agent to act on your behalf
• Right to appeal if your privacy-related request is denied

UAE Privacy Rights (PDPL)

If you reside in the United Arab Emirates, the Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) gives you the right to:

• Access your data and know how it is used
• Request correction or deletion
• Object to certain types of processing
• File complaints with the UAE Data Office if you believe your rights have been violated

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, support analytics, remember your preferences, and show relevant ads.

You can control cookie settings through your browser, and in some regions, you may opt-out of non-essential cookies.

7. Shop and Contact

Explore our complete collection of modern furniture here:
🛒 Visit our Shop

If you need assistance or have data-related requests:
📩 Contact Us

8. Third-Party Services

We work with service providers to support payment processing, order fulfillment, analytics, and marketing. Each third party is contractually obligated to protect your data and use it only as necessary to provide the contracted services.

9. Data Protection in the UAE

Fair and Lawful Processing

We only collect and process your personal data for legitimate, specific, and clearly defined purposes such as:

• Fulfilling your product orders
• Responding to inquiries and support requests
• Sending order confirmations or promotional communications (with consent)
• Improving website functionality and user experience

We do not collect more information than is necessary, and we ensure that your data is not used in a manner incompatible with the original purpose.

Transparency and Accountability

We clearly inform users about:

• What personal data is being collected
• Why it is collected
• How it is stored, used, and, where applicable, shared

We take responsibility for ensuring all processing activities are documented and performed according to PDPL obligations.

Your Data Rights Under PDPL

As a data subject in the UAE, you have the legal right to:

• Access the personal data we hold about you
• Request corrections to any inaccurate or outdated information
• Request deletion of your personal data where no longer necessary or legally required
• Object to processing in certain cases (such as direct marketing)
• Withdraw your consent to data processing (where consent was the legal basis)

To exercise these rights, simply contact us via our Contact Page, or email us at contact@lushspaces.ae.

Secure Data Transfers

When we transfer personal data outside the UAE — such as to service providers or cloud platforms — we ensure:

• Adequate safeguards are in place (e.g., contractual clauses or international agreements)
• Transfers comply with PDPL standards and do not compromise your privacy

Your information is stored using modern encryption and access control measures to prevent unauthorized access, alteration, or disclosure.

10. Data Security

We implement security measures such as SSL encryption, secure payment gateways, and regular audits to protect your personal data from unauthorized access, misuse, or disclosure.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to stay compliant with laws and improve transparency. Changes will be posted here, and if material changes occur, we may notify you by email or prominent notice on our website.

12. Contact Details

If you have questions, concerns, or requests regarding your data, please contact:

Data Protection Officer
📧 Email: contact@lushspaces.ae
📞 Phone: +971568679220
📍 Address:
Lushspaces
GD 42, Dragon Mart 2, Dubai
United Arab Emirates

13. How to Review, Update, or Delete Your Data

To access, modify, or delete the personal data we hold about you, or to exercise any of your privacy rights, visit our Contact Page or email us at contact@lushspaces.ae.