Privacy Policy

Welcome to Lushspaces. We are a custom furniture store based at Dragon Mart 2, Dubai, UAE. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit lushspaces.ae, place an order, or contact our team.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Identifiers:

• Full name
• Email address
• Phone number
• Billing and delivery address
• IP address
• Account username and password (encrypted)

Order & Commercial Information:

• Purchase history and order details
• Items added to cart or wishlist
• Payment information (we do not store full card details — all payments are processed through secure, PCI-DSS compliant gateways)
• Return and refund activity

Technical & Usage Data:

• Device type, browser, and operating system
• Pages visited and time spent on site
• Referring website or search engine
• Log-in timestamps

Communication Data:

• Messages sent via our contact form or email
• Inquiry details and attachments
• Date and time of communication

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Arrange delivery of furniture to your address in UAE
• Provide customer support and respond to inquiries
• Send order confirmations and delivery updates
• Improve our website, products, and services
• Send promotional offers and new arrivals (only if you have opted in)
• Comply with legal and tax obligations in the UAE

We do not sell your personal information to any third party.

3. Cookies and Tracking Technologies

We use cookies to:

• Remember your preferences and cart items
• Analyze website traffic via Google Analytics
• Improve your browsing experience
• Show relevant ads via retargeting (only with your consent)

You can manage or disable cookies through your browser settings at any time.

4. Sharing Your Information

We only share your data with trusted third parties who help us operate our business, including:

• Payment processors (for secure transaction handling)
• Delivery and logistics partners (for order fulfillment across UAE)
• Website hosting and IT service providers
• Marketing platforms (only where you have given consent)

All third parties are contractually required to keep your data secure and use it only for the agreed purpose.

5. Data Retention

We keep your personal data only for as long as necessary to:

• Fulfill your order and provide after-sales support
• Comply with UAE tax and legal requirements
• Resolve any disputes or warranty claims

When your data is no longer needed, it is securely deleted or anonymized.

6. Your Privacy Rights (UAE — PDPL)

Under the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or outdated information
• Request deletion of your data where it is no longer required
• Object to processing for direct marketing purposes
• Withdraw consent at any time where consent was the basis for processing
• File a complaint with the UAE Data Office if you believe your rights have been violated

To exercise any of these rights, please contact us at contact@lushspaces.ae.

7. Data Security

We take the security of your personal information seriously. We use:

• SSL encryption on all pages of our website
• Secure, PCI-DSS compliant payment gateways
• Password-protected and access-controlled systems
• Regular security reviews

However, no method of transmission over the internet is 100% secure. If you have any concerns about your data security, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites such as social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies separately.

9. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or data-related requests, please contact us:

Lushspaces GD 42, Dragon Mart 2, Dubai, United Arab Emirates

📧 Email: contact@lushspaces.ae

📞 Phone: +971568679220

🕐 Sunday – Saturday: 9:00 AM – 5:00 PM